Rudy J. Jimenez

13703 Beal Brook Ct

Fort Wayne, IN 46814

260-579-2449 (mobile)

Email: mrrudyjimenez@gmail.com

 

 

QUALIFICATIONS:

·                    Bilingual English/Spanish with the ability to translate

·                    Ability to prioritize and remain focused on the essence of an issue

·                    Excellent with customer support services

·                    Skilled at learning new concepts quickly while working well under pressure

·                    Experienced in ordering/disconnecting Ethernet, T1,T3 and OC192 facilities

 

EXPERIENCE:

 

February 1999-Present AT&T Mobility, Formerly Centennial Wireless Fort Wayne, IN

 

10/2006-Present   Field Administrative Engineer - Technical Circuit Provisioning/ Revenue Assurance Engineer

 

·      Special Access orders / Core Network

Ø         Ordering/disconnecting Ethernet, T1,T3 and OC12 facilities for all of OHPA/ALMS market

Ø         Submit access service request for new site builds

Ø         Function as the first line of escalation with LECs/IXC to meet demands

Ø         Correspond with project managers on facility updates

 

·      Switched/Special Access orders

Ø         Keep track of available capacity on DS3 transport facilities and augment as necessary

Ø         Design transport circuits and send out path information to operations for implementation

Ø         Place Telco orders for installation of DS3s

Ø         Place Telco orders for new T1 facilities as needed to support additional cell site backhaul

  orders supported by ASRs, ASRWs

Ø         Coordinate with field technicians on circuits and trunks to turn down

Ø         Processes all disconnect orders and ensure removal from billing

Ø         Reviews, tracks and prepares all network Telco invoices for approval

 

·                  Reciprocal Compensation

Ø         Invoice other carriers for reciprocal compensation for terminating MOUs

Ø         Receive payments and ensure they are sent to A/R for proper booking and cashing

 

·                  Prepare the cost per MOU monthly report

 

·                  Prepare and track Billing Disputes

Ø       Correspond with Telco and vendor providers to execute and close disputes

 

·                  Prepare and Track Outage Credits

Ø       Consult Network Operations Center on time frame of outages

 

·                  Maintain Switched Telco/Facilities Database

Ø       Query and update reports for access and switched database information

 

  10/01-09/06      Billing Operations Associate

·                   Verify all customer invoices manually for correct billing

·                   Revenue assurance reports verified through Virtuoso for correct call path and  proper routing

·                   Update Sid Line Range file by10k range

·                   Helped support the field for customers porting numbers

·                   Audited customer’s accounts for correct features.

 

  02/99- 09/01    Wireless Sales Advocate  

·                   Support customers with ideas to help make decisions on wireless service

·                   Open and close cash drawers

·                   Equipment inventory

·                   Trained new hires

·                   Resolve customer issues

·                   Volunteered for local events

 

EDUCATION:

 

2011 Indiana Wesleyan University                                                                                                   Marion, IN

Completed course work towards A.S. General Studies - Business

Currently working towards a B.S in Business Management

 

 

CERTIFICATIONS:

04/08 Telecom, datacom and Networking from Teracom Training Institute      

07/07 Visual basic for applications from ExecuTrain

12/06 Access Basic from ExecuTrain

12/06 Intermediate from ExecuTrain

12/06 Advanced from ExecuTrain